Using Prospective Ergonomics To Design Cooperative Digital Twin

Naomi Kamoise (1) , Clément Guérin (1) , Mohammed Hamzaoui (2) , Nathalie Julien (2) , Jérémy Dupont (3) , Laurent Forestier (3)

1 Lab-STICC_FHOOX - Equipe Human and Organizational Factors and autOmatic in compleX systems
2 Lab-STICC_SHAKER - Equipe Software/HArdware and unKnown Environment inteRactions
3 SPIE

In the context of Industry 4.0, the digital twin offers a wide range of usage and application for manufacturers. However, digital twin designers focus more on taskwork, despite teamwork, the process by which the human agent and the digital twin cooperate. In this proposal, we consider this cooperation through Human-Autonomy Teaming (HAT). To build this cooperation, it is necessary to identify needs centered on the human agent, rather than technical solutions, i.e., the means to achieve these needs. For this purpose, we propose a prospective method based on the HAT framework, enabling human agents to project themselves into the future and imagine cooperation with the digital twin. Applied to planning maintenance activity, we compared two ideation conditions: an openedcondition and a guided-condition based on the KHO-KHC model. Thanks to the pre-experience provided by the KHO-KHC model, we hypothesized that guidedcondition ideation will enable the expression of needs rather than technical solutions. The results showed that the opened-condition ideation and the guided-condition ideation enabled human agents to think about their future cooperation with the digital twin. Nevertheless, the guided-condition ideation resulted in the expression of more needs than technical solutions. Conversely, the opened-condition ideation allowed the expression of more technical solutions than needs. The results are discussed in terms of methodological contribution to prospective ergonomics.

Mots clés: Human-Autonomy Teaming; Prospective Ergonomics; Digital Twin

Domaines: Psychologie

Naomi Kamoise, Clément Guérin, Mohammed Hamzaoui, Nathalie Julien, Jérémy Dupont, et al.. Using Prospective Ergonomics To Design Cooperative Digital Twin. 22nd Triennial Congress of the International Ergonomics Association, Aug 2024, JEJU Island, South Korea. ⟨hal-04680164⟩